Information Management Officer
The Information Management Officer serves as the primary point of contact and liaison between the unit and the installation’s Network Enterprise Center (NEC). They coordinate with the NEC for security, software, and equipment upgrades and repairs. Their role involves providing secure and high-quality information services necessary for mission accomplishment. They integrate military and civilian information systems, applications, and programs. The Information Management Officer submits IT service requests to the Army Enterprise Service Desk (AESD) and ensures standardized software use while enforcing computer and communications security. They also handle tasks such as issuing passwords, monitoring network use, and enforcing IT security protocols.
The IMO Technician performs the duties outlined in AR 25-1 and AR 25-2. They provide customer support services for Garrison IT equipment, software, systems, interfaces, and networks. Their responsibilities include planning for, configuring, and maintaining computers. They analyze problems in applications software and IT equipment, diagnose issues, and develop modifications or procedures to resolve them. The IMO Technician advises the Deputy Garrison Commander (DGC) on IT requirements, current capabilities, and limitations. They also coordinate, develop, and execute Life Cycle Management (LCM) for common users’ desktop computers.
Help Desk Specialist
As a Help Desk Specialist for the Division Special Troops Battalion, this individual provides around-the-clock technical support. They troubleshoot and resolve hardware and software problems faced by end users. If a problem cannot be resolved, the Help Desk Specialist assigns it to the appropriate technician and monitors its status until it is resolved. They open, troubleshoot, and close trouble tickets while adding relevant information into the trouble ticket database. Verifying end user satisfaction before closing a trouble ticket is part of their responsibility. Additionally, they are accountable for equipment worth over $500,000 spread across five buildings.
Help Desk Specialist
In their role as a Help Desk Specialist, this individual assists over 3,000 soldiers who rely on over 4,000 workstations. They comply with DISA requirements and handle tasks such as creating, updating, and deleting user accounts. Resolving computer and software configuration issues, as well as network connectivity problems, is also part of their duties. They provide assistance to users with creating user profiles and troubleshoot printer and peripheral device-related issues. Furthermore, they possess the expertise to install, remove, and replace computers, servers, monitors, printers, and other IT equipment. They are responsible for maintaining various systems such as VDI, Army Golden Master (AGM) build, Joint Regional Security Stacks (JRSS), NIPR (Non-Classified Internet Protocol Router Network), SIPR (Secret Internet Protocol Router Network), Microsoft Operating Software (OS), and Active Directory.
The IMO Manager oversees and monitors conventional and web applications. They assess knowledge management needs and develop strategies to meet them. The IMO Manager identifies and obtains the required resources and provides oversight, planning, and funding coordination for Garrison IT requirements. They assist the DGC in managing the unit’s IT processes and initiate and forward Requests for Services to the NEC. Acting as a liaison to the NEC for IT equipment repair is also part of their role. They monitor all common-user C4/IT baseline services and forecast and negotiate C4/IT above-baseline service delivery. Additionally, the IMO Manager coordinates backup and archive services.
Senior Information Management Officer (IMO)
The Senior Information Management Officer (IMO) provides IT support to NETCOM (Network Enterprise Technology Command) and supported organizations. They handle hardware, software, data, applications, tools, and systems in both classified and unclassified network environments. The Senior IMO supports NETCOM G-6 with business operations, cybersecurity, knowledge management integration, Army Enterprise Service Ownership/Development, capability management, and content management requirements. They manage user accounts on NETCOM managed systems and ensure their proper maintenance. The Senior IMO plays a vital role in maintaining the efficiency and functionality of the network infrastructure.
Information Management Officer (IMO)
The Information Management Officer (IMO) is responsible for troubleshooting, support, and Operations and Maintenance (O&M) of all IT systems in support of NETCOM G-6 customers. They provide IT support to NETCOM HQ, ensuring the smooth operation of IT services. The IMO grants SharePoint access to SharePoint administrators and SharePoint site collection managers, enabling efficient collaboration and document management. They also ensure equipment usability in the event of a Continuity of Operations (COOP) situation and regularly test COOP capabilities. Additionally, the IMO updates, maintains, and modifies the NETCOM HQ IT Service COOP plan, ensuring preparedness for any contingencies. They are responsible for maintaining the network structure and components, telephone and video teleconferencing equipment, and services at NETCOM sites, ensuring reliable and secure communication channels.