- Created over 80 user accounts for Task Force Orion, enabling instant and secure digital communication capabilities.
- Installed various devices, including printers, Ubiquiti switches, MFD, and SVTC, on the network, expanding mission capabilities.
- Reimaged and set up over 60 NIPR laptops designated for AFU personnel, connecting all Task Force participants.
- Resolved 13 Local Area Network casualties and 8 CASREPs, preventing the need for contractor fees and saving costs.
- Responded to 2,345 trouble tickets, reducing the average wait time for resolution by 50% over a period of 13 months.
- Managed the procurement and lifecycle replacement of 677 computers worth $360k, expanding the 24/7 Defense Cyberspace Operations mission capability and ensuring high system availability.
- Served as the system administrator for the 4th Sustainment Brigade rear detachment, fulfilling all IT requirements internally.
- Led the installation and implementation of SCI IT for the successful completion of the MS Windows 7 Client and MS Windows Server migration across 10 remote sites, serving 300 users.
- Oversaw 15 IP cutovers and resolved 113 tickets, ensuring reliable communications for units operating in the AFRICOM Area of Operation.
- Facilitated the acquisition and installation of the latest communication technology, enhancing technical capabilities for the newly commissioned network.
- Maintained 100% compliance with the Directorate of Information Management (DOIM) regulations.
- Supervised the re-imaging of all systems on the network, resulting in updated system software and compliance with new Fort Hood standards.
- Updated all user agreements within the rear detachment and supporting units.
- Assisted in the installation and operation of multichannel line-of-sight and tropospheric scatter communications systems and networks.
- Performed unit-level maintenance on assigned communications equipment and assisted team members.
- Led a team of 33 personnel in completing 14,200 PMS checks for three work centers.
- Dedicated 250 hours to rebuilding the unclassified Local Area Network, reconfiguring servers and workstations to achieve 95% availability.
- Pioneered the implementation and joint-service use of a technologically advanced broadband communications system in the SOCOM Community, increasing bandwidth by 100%.
- Spent 40 hours reinstalling domain controllers, member servers, and workstations without downtime or data loss.
- Ensured the corrective and preventive maintenance of virtual servers, server racks, and switches supporting two multinational exercises across three networks.
- Committed 30 hours to restoring a Proxy server during a NIPR outage, restoring NIPR services to 900 customers and two COCOM commanders.
- Contributed to the structuring and implementation of computer and network operations for the 4th Sustainment Brigade.
- Demonstrated dedication and tireless efforts to ensure smooth and effective daily operations while maintaining security.
PLANNER NCOER BULLET EXAMPLES
I effectively identified and assigned responsibilities for resources, resulting in a remarkable 90% reduction in…