• Processed and managed active directory accounts on both the NIPR (Non-Secure Internet Protocol Router) side and the Portal side of the house, ensuring sustained secure communications.
  • Created a load plan for equipment, manned the help desk, and worked on radios during Operation Diadem.
  • Completed over 100 trouble tickets in a week and created over 100 user accounts, providing invaluable support to the operations of the Joint Special Operations Task Force-Arabian Peninsula J6 helpdesk.
  • Completed over 500 system patches, ensuring computers remained compliant with SWACC (Southwest Asia Cyber Center) Operations Center and the 54th Signal Company Help Desk requirements.
  • Remediated all user issues and served as a key member of the IMO (Information Management Officer) team, making indispensable contributions to HHC (Headquarters and Headquarters Company), 160th Signal Brigade.
  • Assisted in the implementation of a “Ghost Server,” enabling the rapid installation of eight virtual servers and expanding capacity by 40%.
  • Served with the Military District of Washington, coordinating communication support with sister services to prepare for the Presidential inauguration.
  • Attended a rigorous Comp Tia Security + course, increasing analysis skills and earning certification as a Security + professional.
  • Imaged, configured, deployed, and managed ePay Walter Time Clock systems across the entire Benelux structure, improving personnel management capabilities.
  • Conducted life cycle replacement of obsolete systems, demonstrating foresight and planning to ensure minimal downtime of front-end operations.
  • Served as an Action Officer within P3’s Projects and Integrations (P&I) Branch, facilitating the development of technical solutions.
  • Coordinated recommended solutions review through the G6 Change Review Board (CRB), streamlining task assignment, execution, and status tracking of the solutions implementation.
  • Cross-trained to fill a High Capacity Line of Sight (HCLOS) team leader position during Annual Training, ensuring 100% Line of Sight (LOS) coverage throughout the 36th ID (Infantry Division) Area of Operation.
  • Developed and implemented new methods to solve day-to-day IT issues, making a positive impact on the SIGCEN (Signal Center) and providing invaluable support to day-to-day operations for over 800 Soldiers across Afghanistan.
  • Acquired, cataloged, and graphed Visio schematics for more than 500 systems within the network, taking preemptive actions to limit downtime by 50% over the past three years.
  • Identified, re-imaged, and reinstalled more than 500 systems throughout the deployment, playing a key role in the 143D ESC (Expeditionary Sustainment Command) support mission.
  • Assumed help desk responsibilities, solving trouble tickets, administering Active Directory, and acting as the Information Management Officer (IMO).
  • Installed, operated, and maintained a DVB-RCS (Digital Video Broadcasting – Return Channel via Satellite) system at Forward Operating Base Chapman, providing new command and control capability.
  • Set up a DVB-RCS system without prior experience or guidance, delivering JCSE’s (Joint Communications Support Element) first-ever video reach-back channel.
  • Installed a Kraken video encoder, enabling Task Force feeds to stream through the DVB-RCS network and enhancing Task Force Operations Tempo.
  • Assisted US government agencies in troubleshooting new network equipment such as VoIP (Voice over Internet Protocol), VoSIP (Voice over Secure Internet Protocol), JIANT (Joint Internet Access Network Terminal), SIPR (Secret Internet Protocol Router), and NIPR (Non-Secure Internet Protocol Router), establishing and sustaining critical communications.
  • Trained CIA and communication staff on the operation, network layout, and equipment management, ensuring headquarters were postured for mission readiness.
  • Established and organized all crypto necessary for FOB Chapman communications, facilitating secure communications with coalition partners and reducing reliance on INMARSAT.
  • Trained incoming personnel on the proper handling and management of crypto, preserving operational advantage.
  • Supported communications such as Voice Over Internet Protocol (VoIP), network connectivity, and Virtual Protocol Network (VPN) during the 19th Engineer Battalion’s Mission Readiness Exercise.
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