Help Desk
- Acted as the DSST NCOIC for Union III in Iraq, overseeing a network that provided secure and unsecure access to over 1200 customers.
- Served as the Enhanced Trusted Agent (ETA) for Union III, providing support to over 850 SIPR and SIPR-REL customers, including MG Martin and seven other Flag officers.
- Compiled daily reports summarizing trouble ticket status and conducting trend analysis, earning recognition from the Commander.
- Addressed issues related to the transition to the Global Combat Support System-Army (GCSS-Army) to support operations across the Combined Joint Operations Area-Afghanistan (CJOA-A).
- Assisted SPC Ebone in programming and wiring the NIPR and SIPR Cisco call managers.
- Provided service and support to over 144 SAMS-E customers, ensuring their operational capabilities and mission success.
- Installed VOIP and SVOIP phones for the ECC and created associated office operating instructions (OI).
- Troubleshot and baselined the A Co TACLANE and CPN stack.
- Trained SPC Johnson in help desk duties.
- Supported the J6 Communications Van, delivering NIPR/SIPR voice and data services to ARCENT command with 100% up-time, ensuring uninterrupted command and control capabilities.
- Appointed as a supervisor in the newly formed Comm Group.
- Demonstrated effective leadership in uniting 115 civilian and military personnel into a highly motivated and efficient team, supporting CF operations and day-to-day communications needs.
- Showed moral courage by assisting the Commander in addressing a senior NCO’s leadership shortcomings through wise counsel and direct mentorship.